Last updated: 14/08/2025
At Bodyment Australia Pty Ltd (“Bodyment”, “we”, “our”, “us”), we respect your privacy. This page explains what information we collect, why we collect it, and how we protect it.
We follow the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect the information we need to provide our products and services, including:
- Contact & Account Details – Name, email, postal address, phone number, login credentials.
- Order Details – Products or services purchased, including our BodyPlus Compression Garment Fitting Service and Health Fund Rebate PDFs.
- Payment Details – Processed securely by Stripe, AfterPay, PayPal, Klarna, Apple Pay, and Google Pay (we never store full card numbers).
- Health Information – Only if you share it with us for fittings or product recommendations.
- Website Use Data – IP address, browser type, device, cookies, and browsing behaviour.
2. How We Collect Your Information
- When you buy from us, book a fitting, or create an account.
- When you contact us via phone, email, live chat, or social media.
- When you sign up for email or SMS updates.
- Automatically through cookies and analytics tools.
- From third parties only if you’ve asked us to (e.g., your healthcare provider).
3. Why We Collect It
We use your information to:
- Process and deliver your orders.
- Provide fittings, product advice, and customer support.
- Send you important order and account updates.
- Send marketing emails/SMS (only if you opt in).
- Improve our website and product range.
- Meet legal and regulatory obligations.
4. Who We Share It With
We only share what’s needed to deliver our services:
- Payment processors – Stripe, AfterPay, PayPal, Klarna, Apple Pay, Google Pay.
- Shipping companies – Australia Post and trusted couriers.
- Analytics & Ads – Google Analytics, Google Ads, Facebook/Instagram Pixel.
- Marketing tools – Klaviyo (email/SMS).
- Support platforms – Gorgias (helpdesk/live chat), Aircall (phone support).
- Secure hosting & IT providers.
We do not sell your personal information.
5. Cookies & Tracking
We use cookies to:
- Make our website work properly (e.g., keep your cart items).
- Analyse site use so we can improve it.
- Show you relevant ads on other websites.
You can manage cookies in your browser settings. We’re exploring a cookie consent banner for added control.
6. Marketing & Your Choices
- Emails – Unsubscribe anytime via the link in our emails.
- SMS – Reply STOP to opt out.
- You’ll still receive essential order and service messages.
7. Keeping Your Data Safe
We protect your information with:
- Secure SSL encryption.
- PCI-compliant payment gateways.
- Strict staff access controls.
- A data breach response plan (Notifiable Data Breaches scheme).
8. How Long We Keep It
We keep your information only as long as needed for:
- Completing your transactions.
- Providing after-sales service.
- Meeting legal requirements.
We securely delete or de-identify it when no longer required.
9. Your Rights
You can:
- Request a copy of your information.
- Ask us to correct it.
- Ask us to delete it (where legally allowed).
Contact us at support@bodyment.com for any requests.
10. International Transfers
Some of our service providers (like Google, Klaviyo, Gorgias) are based overseas, mainly in the USA. We take steps to ensure your information is protected when sent internationally.
11. Medical Disclaimer
We are not a medical provider.
Our content is for general information only. Always follow the advice of your healthcare professional for diagnosis or treatment.
12. Contact Us
If you have any questions, requests, or complaints about this policy:
Email: support@bodyment.com
Mail: Privacy Officer, Bodyment Australia Pty Ltd, POBox 1132, West Leederville. Western Australia. 6007.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.