Terms & Conditions:
Bodyment is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.bodyment.com or its and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website.
Pricing Policy:
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable as of 1st January 2015. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
By placing an order with Bodyment, you are entering into a contract to purchase goods. We expect you to honour that contract by supplying us with the correct funds. We will endeavour to ship your purchase promptly, however should there be a delay, it will be due to us having to secure the ordered goods from one of our suppliers. Bodyment cannot be held liable for delays incurred in shipping your goods due to delays encountered with any of our suppliers.
All prices shown on this website are exclusive of shipping costs. These costs are calculated at the time of checkout.
Security Policy:
When purchasing from Bodyment, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@bodyment.com.
Shipping:
Bodyment partners with Toll and Australia Post for all shipping. Bodyment cannot be held liable for any delays incurred in receiving your delivery as a result of delays through either of these companies. Orders made with a shipping address as a Post Office Box number will only be sent via Australia Post and may take longer than our Toll courier option.
AUSTRALIAN SHIPPING
- STANDARD FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $100.00
Delivery times for Members Standard Free Shipping in Australia typically takes up to 10 business days. This time is calculated from when your order is dispatched. We will at all times, endeavour to dispatch your goods in a timely manner and will choose the fastest methods according to your location. Bodyment cannot be held responsible for delays or errors incurred by our freight companies, nor can we be held responsible should a product become unavailable at any time. All Bodyment deliveries include tracking information which will be emailed to you upon dispatch of your order. Bodyment reserves the right to dispatch partial orders when required.
- PRIORITY SHIPPING IN AUSTRALIA : $9.00
Delivery times for Flat Rate Shipping in Australia typically takes up to 8 business days. This time is calculated from when your order is dispatched. We will at all times, endeavour to dispatch your goods in a timely manner and will choose the fastest methods according to your location. Bodyment cannot be held responsible for delays or errors incurred by our freight companies, nor can we be held responsible should a product become unavailable at any time. All Bodyment deliveries include tracking information which will be emailed to you upon dispatch of your order. Bodyment reserves the right to dispatch partial orders when required.
- EXPRESS SHIPPING IN AUSTRALIA : $13.00
Delivery times for Express Shipping in Australia typically takes up to 5 business days. From the time you place an order, you can expect to receive items in up to 5 Business Days. 1-Business Day Shipping orders placed before 4 PM Eastern State Zone. This time is calculated from when your order is dispatched. We will at all times, endeavour to dispatch your goods in a timely manner and will choose the fastest methods according to your location. Bodyment cannot be held responsible for delays or errors incurred by our freight companies, nor can we be held responsible should a product become unavailable at any time. All Bodyment deliveries include tracking information which will be emailed to you upon dispatch of your order. Bodyment reserves the right to dispatch partial orders when required.
INTERNATIONAL SHIPPING
- STANDARD FREE SHIPPING INTERNATIONAL FOR ORDERS OVER AUD$150.00.
Delivery times for Standard Free International Shipping typically takes up to 14 business days. This time is calculated from when your order is dispatched. We will at all times, endeavour to dispatch your goods in a timely manner and will choose the fastest methods according to your location. Bodyment cannot be held responsible for delays or errors incurred by our freight companies, nor can we be held responsible should a product become unavailable at any time. All Bodyment deliveries include tracking information which will be emailed to you upon dispatch of your order. Bodyment reserves the right to dispatch partial orders when required. Bodyment will not be responsible for delays incurred by local international authorities.
- FLAT RATE SHIPPING INTERNATIONAL SHIPPING : AUD$35.00
Delivery times for Flat Rate Shipping International typically takes 1 to 10 business days. This time is calculated from when your order is dispatched. We will at all times, endeavour to dispatch your goods in a timely manner and will choose the fastest methods according to your location. Bodyment cannot be held responsible for delays or errors incurred by our freight companies, nor can we be held responsible should a product become unavailable at any time. All Bodyment deliveries include tracking information which will be emailed to you upon dispatch of your order. Bodyment reserves the right to dispatch partial orders when required.
RETURNS:
Should you receive a faulty product, please contact Bodyment within 3 business days. The item must (if worn) be washed according to the manufacturer’s instructions and returned in it’s original packaging within 30 days. Once the item has been received by Bodyment, it will be returned to the manufacturer for a warranty claim. This can sometimes take several weeks, so you may like to consider purchasing a replacement item in the interim. Once the warranty claim has been approved, we will then credit your account with a credit coupon.
Our mailing address for returns is:
Bodyment Australia
PO Box 1132
West Leederville WA 6901
SIZING ERRORS:
If you have purchased an incorrect size, the item must be returned unopened to the above address within 60 days. Bodyment is happy to exchange the garment for a different size as long as the item is in re-saleable condition. We will however need to charge a return courier fee of $14.00.
Bodyment provides detailed sizing charts and instructions to assist with purchasing the correct size. If you require sizing advice prior to purchasing, please call or contact support as we are only to happy to help.
If the garment package has been opened or the garment worn, we are unable to exchange due to health regulations.
We are unable to provide a refund and instead will provide you with a store credit coupon if all the above conditions have been met.
CHANGE OF MIND:
If you have changed your mind on an order that has not yet shipped we are happy to provide you with a store credit coupon.
We are unable to provide a refund if you simply change your mind or have purchased an item by mistake.
Please be advised that you are generally responsible for returning the product. You are responsible for postage or transportation costs.
***** Bodyment employees are trained surgical garment and compression stocking fitters. We are not Doctors or medical specialists. The advice we provide is based upon years of experience in this field. At all times, we recommend consulting with your Health Professional prior to purchasing medical garments.