Last updated: 14 August 2025
1) Who we are
Bodyment Australia Pty Ltd (ABN 16 639 097 171) (“Bodyment”, “we”, “us”, “our”) supplies medical-grade compression garments and post-operative recovery products to consumers and professional clients across Australia and internationally. Our aim is to support clinical outcomes with high-quality products and clear guidance.
Contact:
- Email: support@bodyment.com
- Phone: 1300 077 892 (9:00am–4:00pm AEST, Mon–Fri, excluding WA public holidays)
- Mail: PO Box 1132, West Leederville WA 6901, Australia
By accessing our site or placing an order, you agree to these Terms. If you do not agree, please discontinue use.
2) Medical disclaimer (read this first)
Information on our site and any guidance from our staff is general in nature and not medical advice. Always follow the advice of your surgeon or health professional regarding indications, sizing, wear times and contraindications. If you experience pain or adverse symptoms, discontinue use and seek medical care immediately.
3) Definitions
- Site: bodyment.com and related pages.
- Products: medical compression garments and related items we sell.
- Professional Client: surgeons, clinics, hospitals, physiotherapists and authorized retailers.
- You/Customer: any individual or entity purchasing from us or using the Site.
4) Using our site
Content (text, images, logos, videos, layout and code) is owned by Bodyment or its licensors. You may view or print for personal, non-commercial use only. Do not copy, modify, distribute or use our content commercially without written consent. Do not misuse the Site (e.g., interfere with security, scrape, or attempt unauthorized access).
5) Pricing, currency and GST
Prices are shown in AUD and include GST where applicable. Prices, fees and promotions may change without notice until your order is accepted (see “Order acceptance”).
6) Payment & security
We accept: Stripe, AfterPay, PayPal, Klarna, Apple Pay, Google Pay.
Payment is taken at checkout. We use TLS/SSL at checkout and do not store full card numbers. We may refuse or cancel orders suspected of fraud or pricing/stock error (full refund if already paid).
7) Order acceptance & availability
Your order is an offer to buy. We accept when we send the order confirmation email and take payment. If an item is unavailable or an error occurs before dispatch, we’ll contact you to substitute, backorder or refund in full.
Title passes on dispatch; risk passes on delivery. We may limit quantities and decline orders intended for unauthorized resale.
8) Shipping & delivery
We ship Australia-wide and to selected international destinations.
Australia
- Free Standard Shipping on orders $100+.
- Priority: $9.
- Express: $13.Delivery timeframes are estimates after dispatch (standard up to ~10 business days; priority up to ~8; express up to ~5). We’ll email tracking on dispatch. We may split your order into multiple shipments at no extra cost.
International
- Free Standard International on orders $150+ (typically up to ~14 business days after dispatch).
- Flat-rate International: $35 (typically ~1–10 business days after dispatch).You’re responsible for all import duties, taxes and customs fees. We must declare the true value and cannot mark orders as gifts. Customs inspections may cause delays outside our control.
Important: Timeframes are estimates and not guarantees. Once handed to the carrier, delays can occur (weather, peak volume, customs). We’ll assist with tracking but are not liable for carrier delays.
Addresses & PO boxes: We ship to street addresses and PO Boxes (PO Boxes are sent via Australia Post). Ensure your address is accurate. If a parcel returns due to incorrect/incomplete address or non-collection, re-delivery costs may apply.
Shipping fees and options are subject to change over time. The fees shown at checkout at the time of purchase apply to that order.
9) Returns, exchanges & change of mind
Nothing in this section limits your rights under the Australian Consumer Law (ACL).
A) Faulty or not of acceptable quality
If a product is faulty, damaged or fails ACL guarantees, contact us promptly. We’ll assess and provide a remedy in line with the ACL: repair, replacement or refund (major failures entitle you to refund or replacement at your choice). We’ll cover reasonable return postage for confirmed faults.
B) Sizing exchange (compression garments)
We understand fit matters. You may request a size exchange within 60 days if the item is unopened, unworn and in resalable condition (all seals/tags/packaging intact). A $14 re-shipment fee applies. For hygiene reasons, opened or worn garments cannot be exchanged or returned unless faulty.
C) Change of mind
- Before dispatch: we can cancel and issue a store credit for the order value (or refund at our discretion).
- After dispatch/received: no refund or exchange for change of mind (ACL rights for faults still apply).
Use a tracked service for returns; we can’t accept responsibility for items lost in transit. We’ll guide you through the process when you contact support@bodyment.com.
10) Professional & wholesale purchases
These Terms apply to Professional Clients unless superseded by a signed agreement. No unauthorized resale. Clinics/hospitals/retailers are welcome; the same returns policy applies unless otherwise agreed in writing. You are responsible for correct clinical use and patient guidance; always follow manufacturer instructions and medical advice.
11) Promotions, vouchers & errors
Promotions and vouchers are subject to stated terms, dates and limits. We may correct typographical errors, pricing inaccuracies and stock mistakes, including after order placement (with a full refund if we cancel before dispatch).
12) SMS, email & communications
Transactional emails/SMS (order, shipping, service notices) are essential communications. Marketing emails/SMS are sent only with your consent and can be opted out (unsubscribe link / reply STOP for SMS). SMS program details are governed by our Mobile Terms of Service (see link on our site).
13) Limitation of liability & force majeure
To the extent permitted by law, we exclude all warranties not expressly stated and are not liable for indirect or consequential loss (e.g., lost profits, data, opportunity). Where liability cannot be excluded, it is limited to the re-supply of services or replacement/repair/supply of equivalent goods (or the cost thereof), as permitted by law.
We are not liable for delays/failures caused by events beyond our control (force majeure), including natural disasters, strikes, pandemics, carrier failures or government action.
14) Privacy
Your personal information is handled per our Privacy Policy on the Site. By using the Site or purchasing, you consent to that policy.
15) Age & capacity
You confirm you are 18+ and legally capable of entering contracts, or have guardian involvement.
16) Changes to these Terms
We may update these Terms at any time. The Last updated date will change, and continued use after changes means you accept the updated Terms.
17) Governing law & disputes
These Terms are governed by the laws of Western Australia and applicable laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia. Consumers outside Australia keep any mandatoryprotections in their local law.
18) How to contact us
- Email: support@bodyment.com
- Phone: 1300 077 892 (9:00am–4:00pm AEST, Mon–Fri)
- Mail: PO Box 1132, West Leederville WA 6901, Australia